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IT Infrastructure Library (ITIL) books

The IT Infrastructure Library (ITIL) consists of five books which describe a possible implementation of IT-Service-Management. ITIL was developed by the Office of Government Commerce (OGC) and has become the de-facto-standard for IT Operations.

ITIL Version 3 books at the TSO Bookshop

CMMI. Guidelines for Process Integration and Product Improvement

The books of ITIL version 2 are still available at the TSO bookshop.

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