Publications › ITIL und CITIL › What is ITIL?

What is ITIL?

The IT Infrastructure Library (ITIL) consists of five books which describe a possible implementation of IT-Service-Management. ITIL has become the de-facto-standard for IT Operations. The content of the books of the current ITIL version 3 is organized according the lifecycle of IT Service Operations: Strategy, Design, Transition, Operation, and Continual Improvement. ITIL describes the processes, structures and tools necessary for operating an IT infrastructure.

The five ITIL books are:

Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)

ITIL was developed by the United Kingdom's Office of Government Commerce (OGC). Information Technology Service Management Forum (itSMF) founded in 1991 provides a platform for the exchange of knowledge and experience. It is a non-profit organization which has been established in order to help facilitate the expansion, support and coordination of the itSMF community around the world.

wibas is a member of the German chapter of the itSMF.

Your Contact

Volker Reiss Manager Sales phone: +49 6151 503349-19 fax: +49 6151 503349-33

More Information

Services ITIL Assessments How do you evaluate the implementation of ITIL in your organization? How do you determine the strengths and weaknesses compared to ITIL? more >>

Services Business Transformation How do you mange changes, realize your strategy and enhance your business? We offer you methods, practices and support for making the change of your organization a success story. more >>