SEI Introduction to CMMI for Services v1.3
This 3 day CMMI for Services (CMMI-SVC) training is for all staff, trainers and consultants who will work in services improvement. Quality managers and staff responsible for service management will also benefit from this training. This course is mandatory training for CMMI SCAMPI lead appraisers and for members of a CMMI SCAMPI appraisal team. This course is the official CMMI-SVC training of the Software Engineering Institute (SEI). The participants receive a certificate from the SEI.
CMMI-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers service providers a practical framework for achieving higher levels of service quality, controlling costs, improving schedule performance, and ensuring customer satisfaction.
Open training, 3 days
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Language, Trainer |
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2012/03/05
3 days
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Darmstadt near Frankfurt,
Germany
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Deutsch,
Trainer: Jörg Battenfeld
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Maximum number of participants is 16.
What is the price for the open training?
Price: 999 to 1.750 EUR per participant
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Trainings in Germany
1.750 EUR per participant
Trainings in Switzerland
2.650 CHF per participant
We offer attractive discounts on request. Please call us.
Pricing information is subject to change. Alle prices are excluding VAT.
You will receive all training material at the training location.
On-site training, 3 days
From 6.295 EUR / 10.210 CHF
We will gladly make you an offer. Give us a call.
Contact Ms. Silvia Fischer, Tel: +49 6151 503349-31
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What is included?
You will receive training material, a certificate and
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The price includes
- costs for SEI registration and SEI certificate
- a handbook with training slides
- the original CMMI-SVC book
- the CMMI-SVC 1.3 poster
- business lunch (only open class)
Hotel accomodation costs are not included.
The individual topics covered:
The training gives an overview and focuses on practical application of CMMI.
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The topis are:
- Introduction
- CMMI-SVC in overview
- CMMI principles
- Maturity levels and process areas of the CMMI-SVC v1.3 model in the Staged and Continuous representations
- The links between the process areas
- The interpretation of CMMI-SVC
- The application of CMMI-SVC
70% lectures and 30% exercises
What will I achieve?
You can start to implement CMMI in your organization.
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After this training you will have:
- An overview of the CMMI product suite
- Become familiar with the contents and the structure of CMMI-SVC maturity levels 1 to 5
- The ability to recognize the structures of the model and to make first steps in applying it
- An awareness of the components of the CMMI-SVC 1.3 model and its potential application to your organization
- A clear understanding of the key concepts of the model structures, functions and interrelationships
- An awareness of behavior characteristics of each maturity level
Will I receive a certificate? Do I get PDUs?
You will receive the official SEI certificate
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After completing the course, every participant receives an official certificate of participation from the Software Engineering Institute of the Carnegie Mellon University.
For this CMMI-SVC introduction you receice 2.5 CEUs (Continuing Education Units), that you can report as 25 PDUs (Professional Development Units) at the PMI to maintain your PMP certification.
What material will I get?
Handbook, reading material and much
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In this course you will receive:
- A handbook with the presentation slides
- The book "CMMI for Services: Guidelines for Superior Service" by Eileen Forrester, Brandon Buteau and Sandy Shrum
- The CMMI-SVC 1.3 poster
- A CD with various articles and additional literature
What are the prerequisites?
None
How is the service?
Cappuccino bar
The service at our open training courses in Darmstadt includes a professional cappuccino bar as well as hospitality drinks and small snacks. We invite you to a business meal at lunchtime.
Joint evening meal
We invite the participants of the open training courses in Darmstadt to an exclusive evening meal together. A French cook will spoil you in a cosy atmosphere. You can exchange newly gained knowledge and experience in this delightful, informal setting.
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