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SEI Introduction to CMMI for Services v1.2
This 3 day CMMI for Services (CMMI-SVC) training is for all staff, trainers and consultants who will work in services improvement. Quality managers and staff responsible for service management will also benefit from this training. This course is mandatory training for CMMI SCAMPI lead appraisers and for members of a CMMI SCAMPI appraisal team. This course is the official CMMI-SVC training of the Software Engineering Institute (SEI). The participants receive a certificate from the SEI.
CMMI-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers service providers a practical framework for achieving higher levels of service quality, controlling costs, improving schedule performance, and ensuring customer satisfaction.
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2010/09/06
3 days |
Darmstadt, Germany |
Deutsch, Trainer: Jörg Battenfeld | GUARANTEED DATE |
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1.750 EUR per participant
1.550 EUR per participant for registeration of 3 participants
Pricing information is subject to change. All prices are excluding VAT.
The price includes the costs for the registration at the SEI and for an SEI certificate. The training package includes training documentation, CMMI-SVC book, CMMI-SVC poster and a business lunch. We grant attractive price reductions if a company registers more than one employee. Please discuss this with us. Hotel accommodation costs are not included.
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Trainings in Germany and EU From 6.295 EUR Trainings in Switzerland From 10.210 CHF Pricing information is subject to change. All prices are excluding VAT. |
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This training is for a group of up to 15 participants; prices for other group sizes on request. | |
The individual topics covered:
- Introduction
- CMMI-SVC in overview
- CMMI principles
- Maturity levels and process areas of the CMMI-SVC model in the Staged and Continuous representations
- The links between the process areas
- The interpretation of CMMI-SVC
- The application of CMMI-SVC
Proportion of 80% theory to 20% practice
Prerequisites
None
Subsequent training:
We recommend to follow-up with the Internal CMMI Appraiser/Assessor training course as the next step.
Results
After this training you will have:
- An overview of the CMMI product suite
- Become familiar with the contents and the structure of CMMI-SVC maturity levels 1 to 5
- The ability to recognize the structures of the model and to make first steps in applying it
- An awareness of the components of the CMMI-SVC 1.2 model and its potential application to your organization
- A clear understanding of the key concepts of the model structures, functions and interrelationships
- An awareness of behavior characteristics of each maturity level
After completing the course, every participant receives an official certificate of participation from the Software Engineering Institute of the Carnegie Mellon University.
Training material
In this course you will receive:
- A handbook with the presentation slides
- A CD with various articles and additional literature
Cappuccino bar
The service at our open training courses in Darmstadt includes a professional cappuccino bar as well as hospitality drinks and small snacks. We invite you to a business meal at lunchtime.
Joint evening meal
We invite the participants of the open training courses in Darmstadt to an exclusive evening meal together. A French cook will spoil you in a cosy atmosphere. You can exchange newly gained knowledge and experience in this delightful, informal setting.
