Summary

The complete set of circumstances and conditions under which services are delivered in accordance with service agreements. (See also “service” and “service agreement.”) The delivery environment encompasses everything that has or can have a significant effect on service delivery, including but not limited to service system operation, natural phenomena, and the behavior of all parties, whether or not they intend to have such an effect. For example, consider the effect of weather or traffic patterns on a transportation service. (See also “service system.”) The delivery environment is uniquely distinguished from other environments (e.g., simulation environments, testing environments). The delivery environment is the one in which services are actually delivered and count as satisfying a service agreement.