Summary

Place selected work products of the process under appropriate levels of control.

Description

The purpose of this generic practice is to establish and maintain the integrity of the selected work products of the process (or their descriptions) throughout their useful life.

The selected work products are specifically identified in the plan for performing the process, along with a specification of the appropriate level of control.

Different levels of control are appropriate for different work products and for different points in time. For some work products, it may be sufficient to maintain version control so that the version of the work product in use at a given time, past or present, is known and changes are incorporated in a controlled manner. Version control is usually under the sole control of the work product owner (which can be an individual, group, or team).

Sometimes, it can be critical that work products be placed under formal or baseline configuration management. This type of control includes defining and establishing baselines at predetermined points. These baselines are formally reviewed and approved, and serve as the basis for further development of the designated work products.

Refer to the Configuration Management (CM) (CMMI-SVC) process area for more information about establishing and maintaining the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.


Additional levels of control between version control and formal configuration management are possible. An identified work product can be under various levels of control at different points in time.

CAM Elaboration

 

Examples of work products placed under control include the following:
  • Capacity and availability management records
  • Capacity and availability management reports


CAR Elaboration

 

Examples of work products placed under control include the following:
  • Action proposals
  • Action proposals selected for implementation
  • Causal analysis and resolution records


CM Elaboration

Levels of control should be sufficient to meet business needs, mitigate the risk of failure, and address service criticality.

 

Examples of work products placed under control include the following:
  • Access lists
  • Change status reports
  • Change request database copies
  • CCB meeting minutes
  • Archived baselines
  • Key points of contact for service delivery


DAR Elaboration

 

Examples of work products placed under control include the following:
  • Guidelines for when to apply a formal evaluation process
  • Evaluation reports containing recommended solutions


IRP Elaboration

 

Examples of work products placed under control include the following:
  • Incident management records
  • Incident resolution and prevention reports
  • Action proposals
  • Workaround description and instructions
  • Incident database copies




IWM Elaboration

 

Examples of work products placed under control include the following:
  • The defined process for the work
  • Work plans
  • Other plans that affect the work
  • Integrated plans
  • Actual process and product measurements collected from the work
  • Shared vision
  • Team structure
  • Team charters




MA Elaboration

 

Examples of work products placed under control include the following:
  • Measurement objectives
  • Specifications of base and derived measures
  • Data collection and storage procedures
  • Base and derived measurement data sets
  • Analysis results and draft reports
  • Data analysis tools




OPD Elaboration

 

Examples of work products placed under control include the following:
  • Organization’s set of standard processes
  • Descriptions of lifecycle models
  • Tailoring guidelines for the organization’s set of standard processes
  • Definitions of the common set of product and process measures
  • Organization’s measurement data
  • Rules and guidelines for structuring and forming teams




OPF Elaboration

 

Examples of work products placed under control include the following:
  • Process improvement proposals
  • Organization’s approved process action plans
  • Training materials used for deploying organizational process assets
  • Guidelines for deploying the organization’s set of standard processes on new work or work groups
  • Plans for the organization’s process appraisals




OPM Elaboration

 

Examples of work products placed under control include the following:
  • Documented lessons learned from improvement validation
  • Deployment plans
  • Revised improvement measures, objectives, priorities
  • Updated process documentation and training material




OPP Elaboration

 

Examples of work products placed under control include the following:
  • Organization’s quality and process performance objectives
  • Definitions of the selected measures of process performance
  • Baseline data on the organization’s process performance
  • Process performance models




OT Elaboration

 

Examples of work products placed under control include the following:
  • Organizational training tactical plan
  • Training records
  • Training materials and supporting artifacts
  • Instructor evaluation forms




PPQA Elaboration

 

Examples of work products placed under control include the following:
  • Noncompliance reports
  • Evaluation logs and reports




QWM Elaboration

 

Examples of work products placed under control include the following:
  • Subprocesses to be included in the defined process for the work
  • Operational definitions of the measures, their collection points in the subprocesses, and how the integrity of the measures will be determined
  • Collected measurements




REQM Elaboration

 

Examples of work products placed under control include the following:
  • Requirements
  • Requirements traceability matrix




RSKM Elaboration

 

Examples of work products placed under control include the following:
  • Risk management strategy
  • Identified risk items
  • Risk mitigation plans




SAM Elaboration

 

Examples of work products placed under control include the following:
  • Statements of work
  • Supplier agreements
  • Memoranda of agreement
  • Subcontracts
  • Preferred supplier lists




SCON Elaboration

 

Examples of work products placed under control include the following:
  • Service continuity plan
  • Material used for training staff in the service continuity plan
  • Training records
  • Verification and validation procedures and criteria
  • Verification and validation reports




SD Elaboration

 

Examples of work products placed under control include the following:
  • Service agreements
  • Service delivery and request management reports
  • Request management database




 

SSD Addition

SSD Elaboration

 

Examples of work products placed under control include the following:
  • Stakeholder requirements
  • Service system architecture
  • Service, service system, service system component, and interface requirements
  • Service system, service system component, and interface designs
  • Criteria for design and service system component reuse
  • Skill specifications and staffing solutions
  • Implemented designs (e.g., operating procedures, fabricated consumable components)
  • Integrated service system component evaluations
  • Service system component integration strategy
  • Integration procedures and criteria
  • Verification and validation procedures and criteria
  • Verification and validation reports
  • Peer review training material
  • Peer review data
  • User, installation, delivery, incident management, and maintenance documentation




SST Elaboration

 

Examples of work products placed under control include the following:
  • Transition plan
  • Service system analysis reports
  • Deployment reports and records
  • Transition assessments and post-deployment review reports




STSM Elaboration

 

Examples of work products placed under control include the following:
  • Organization’s set of standard service descriptions
  • Descriptions of service levels
  • Tailoring guidelines for the organization’s set of standard services




WMC Elaboration

 

Examples of work products placed under control include the following:
  • Work schedules with status
  • Work measurement data and analysis
  • Earned value reports




WP Elaboration

 

Examples of work products placed under control include the following:
  • Work breakdown structure
  • Work plan
  • Data management plan
  • Stakeholder involvement plan