Summary

Identify and involve the relevant stakeholders of the process as planned.

Description

The purpose of this generic practice is to establish and maintain the expected involvement of relevant stakeholders during the execution of the process.

Involve relevant stakeholders as described in an appropriate plan for stakeholder involvement. Involve stakeholders appropriately in activities such as the following:

  • Planning
  • Decisions
  • Commitments
  • Communications
  • Coordination
  • Reviews
  • Appraisals
  • Requirements definitions
  • Resolution of problems and issues


Refer to the Work Planning (WP) (CMMI-SVC) process area for more information about planning stakeholder involvement.


The objective of planning stakeholder involvement is to ensure that interactions necessary to the process are accomplished, while not allowing excessive numbers of affected groups and individuals to impede process execution.

 

Examples of stakeholders that might serve as relevant stakeholders for specific tasks, depending on context, include individuals, teams, management, customers, suppliers, end users, operations and support staff, other work groups, and government regulators.


Subpractices



1. Identify stakeholders relevant to this process and their appropriate involvement.

Relevant stakeholders are identified among the suppliers of inputs to, the users of outputs from, and the performers of the activities in the process. Once the relevant stakeholders are identified, the appropriate level of their involvement in process activities is planned.



2. Share these identifications with work planners or other planners as appropriate.



3. Involve relevant stakeholders as planned.



CAM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Reviewing capacity and availability management reports and resolving issues
  • Working closely with stakeholders when it is not possible to directly influence the demand for the use of
resources


CAR Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Conducting causal analysis
  • Assessing action proposals




CM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing baselines
  • Reviewing configuration management system reports and resolving issues
  • Assessing the impact of changes for configuration items
  • Performing configuration audits
  • Reviewing results of configuration management audits


DAR Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing guidelines for which issues are subject to a formal evaluation process
  • Defining the issue to be addressed
  • Establishing evaluation criteria
  • Identifying and evaluating alternatives
  • Selecting evaluation methods
  • Selecting solutions


IRP Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing an approach to incident resolution and prevention
  • Identifying service incidents and recording information about them
  • Analyzing service incidents to determine the best course of action
  • Reviewing the result of actions for resolving service incidents


IWM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Resolving issues about the tailoring of organizational process assets
  • Resolving issues among the work plan and other plans that affect the work
  • Reviewing work progress and performance to align with current and projected needs, objectives, and requirements
  • Creating the work group’s shared vision
  • Defining the team structure for the work group
  • Populating teams


MA Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing measurement objectives and procedures
  • Assessing measurement data
  • Providing meaningful feedback to those who are responsible for providing the raw data on which the analysis and results depend


OPD Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Reviewing the organization’s set of standard processes
  • Reviewing the organization’s lifecycle models
  • Resolving issues related to the tailoring guidelines
  • Assessing definitions of the common set of process and product measures
  • Reviewing work environment standards
  • Establishing and maintaining empowerment mechanisms
  • Establishing and maintaining organizational rules and guidelines for structuring and forming teams


OPF Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Coordinating and collaborating on process improvement activities with process owners, those who are or will be performing the process, and support organizations (e.g., training staff, quality assurance representatives)
  • Establishing the organizational process needs and objectives
  • Appraising the organization’s processes
  • Implementing process action plans
  • Coordinating and collaborating on the execution of pilots to test selected improvements
  • Deploying organizational process assets and changes to organizational process assets
  • Communicating the plans, status, activities, and results related to planning, implementing, and deploying process improvements


OPM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Reviewing improvement proposals that could contribute to meeting business objectives
  • Providing feedback to the organization on the readiness, status, and results of the improvement deployment activities

 

The feedback typically involves the following:
  • Informing the people who submit improvement proposals about the disposition of their proposals
  • Regularly communicating the results of comparing business performance against the business objectives
  • Regularly informing relevant stakeholders about the plans and status for selecting and deploying improvements
  • Preparing and distributing a summary of improvement selection and deployment activities


OPP Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing the organization’s quality and process performance objectives and their priorities
  • Reviewing and resolving issues on the organization’s process performance baselines
  • Reviewing and resolving issues on the organization’s process performance models


OT Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing a collaborative environment for discussion of training needs and training effectiveness to ensure that the organization’s training needs are met
  • Identifying training needs
  • Reviewing the organizational training tactical plan
  • Assessing training effectiveness


PPQA Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing criteria for the objective evaluations of processes and work products
  • Evaluating processes and work products
  • Resolving noncompliance issues
  • Tracking noncompliance issues to closure


QWM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing work objectives
  • Resolving issues among the quality and process performance objectives for the work
  • Selecting analytic techniques to be used
  • Evaluating the process performance of selected subprocesses
  • Identifying and managing the risks in achieving the quality and process performance objectives for the work
  • Identifying what corrective action should be taken


REQM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Resolving issues on the understanding of requirements
  • Assessing the impact of requirements changes
  • Communicating bidirectional traceability
  • Identifying inconsistencies among requirements, work plans, and work products


RSKM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing a collaborative environment for free and open discussion of risk
  • Reviewing the risk management strategy and risk mitigation plans
  • Participating in risk identification, analysis, and mitigation activities
  • Communicating and reporting risk management status




SAM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing criteria for evaluation of potential suppliers
  • Reviewing potential suppliers
  • Establishing supplier agreements
  • Resolving issues with suppliers
  • Reviewing supplier performance




SCON Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Identifying essential functions and resources that support service delivery
  • Reviewing the service continuity plan
  • Reviewing training materials
  • Verifying and validating products


SD Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing service agreements
  • Submitting service requests
  • Reviewing service request management reports and resolving issues
  • Reviewing the result of actions for resolving service requests


 

SSD Addition

SSD Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Reviewing and assessing the adequacy of requirements in meeting needs, expectations, constraints, and interfaces
  • Establishing operational concepts and scenarios
  • Establishing service and service system requirements
  • Assessing cost, schedule, intended resource needs, and risk
  • Developing alternative solutions and selection criteria
  • Obtaining approval on external interface specifications and design descriptions
  • Developing the service system architecture
  • Assessing the make, buy, or reuse alternatives for service system components
  • Implementing the design
  • Reviewing interface descriptions for completeness
  • Establishing the service system integration strategy, procedures, and criteria
  • Integrating and assembling service system components
  • Selecting the service system components to be verified and validated
  • Establishing the verification and validation methods, procedures, and criteria
  • Reviewing results of service system component verification and validation
  • Resolving issues with customers or end users identified during verification and validation


SST Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Planning and monitoring service system transition
  • Notifying stakeholders about transition status and issues
  • Post-deployment review


STSM Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Confirming business objectives
  • Reviewing the organization’s set of standard services
  • Reviewing the descriptions of standard services
  • Reviewing the organization’s service levels
  • Resolving issues on tailoring guidelines


WMC Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Assessing the work against the plan
  • Reviewing commitments and resolving issues
  • Reviewing work risks
  • Reviewing data management activities
  • Reviewing work status or progress
  • Managing corrective actions to closure


WP Elaboration

 

Examples of activities for stakeholder involvement include the following:
  • Establishing estimates
  • Reviewing and resolving issues on the completeness and correctness of work risks
  • Reviewing data management plans
  • Establishing work plans
  • Reviewing work plans and resolving issues on work and resource issues