Summary

Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.

Description

The purpose of this generic practice is to provide credible assurance that the process and selected work products are implemented as planned and adhere to the process description, standards, and procedures. (See the definition of “objectively evaluate” in the glossary.)

Refer to the Process and Product Quality Assurance (PPQA) (CMMI-SVC) process area for more information about objectively evaluating processes and work products.


People not directly responsible for managing or performing the activities of the process typically evaluate adherence. In many cases, adherence is evaluated by people in the organization, but external to the process or work group, or by people external to the organization. As a result, credible assurance of adherence can be provided even during times when the process is under stress (e.g., when the effort is behind schedule, when the effort is over budget).

CAR Elaboration

 

Examples of activities reviewed include the following:
  • Determining causes of outcomes
  • Addressing causes of defects


 

Examples of work products reviewed include the following:
  • Action proposals selected for implementation
  • Causal analysis and resolution records


CM Elaboration

 

Examples of activities reviewed include the following:
  • Establishing baselines
  • Tracking and controlling changes
  • Establishing and maintaining the integrity of baselines

 

Examples of work products reviewed include the following:
  • Archives of baselines
  • Change request database


DAR Elaboration

 

Examples of activities reviewed include the following:
  • Evaluating alternatives using established criteria and methods

 

Examples of work products reviewed include the following:
  • Guidelines for when to apply a formal evaluation process
  • Evaluation reports containing recommended solutions


IRP Elaboration

 

Examples of activities reviewed include the following:
  • Establishing an approach to incident resolution and prevention
  • Identifying service incidents and recording information about them
  • Communicating the status of service incidents

 

Examples of work products reviewed include the following:
  • Service incident database
  • Workarounds
  • Action proposals
  • Service incident records


IWM Elaboration

 

Examples of activities reviewed include the following:
  • Establishing, maintaining, and using the defined process for the work
  • Coordinating and collaborating with relevant stakeholders
  • Using the work group’s shared vision
  • Organizing teams

 

Examples of work products reviewed include the following:
  • The defined process for the work
  • Work plans
  • Other plans that affect the work
  • Work environment standards
  • Shared vision statements
  • Team structure
  • Team charters
=elaboration.

MA Elaboration

 

Examples of activities reviewed include the following:
  • Aligning measurement and analysis activities
  • Providing measurement results

 

Examples of work products reviewed include the following:
  • Specifications of base and derived measures
  • Data collection and storage procedures
  • Analysis results and draft reports


OPD Elaboration

 

Examples of activities reviewed include the following:
  • Establishing organizational process assets
  • Determining rules and guidelines for structuring and forming teams

 

Examples of work products reviewed include the following:
  • Organization’s set of standard processes
  • Descriptions of lifecycle models
  • Tailoring guidelines for the organization’s set of standard processes
  • Organization’s measurement data
  • Empowerment rules and guidelines for people and teams


OPF Elaboration

 

Examples of activities reviewed include the following:
  • Determining process improvement opportunities
  • Planning and coordinating process improvement activities
  • Deploying the organization’s set of standard processes to work groups at their startup

 

Examples of work products reviewed include the following:
  • Process improvement plans
  • Process action plans
  • Process deployment plans
  • Plans for the organization’s process appraisals


OPM Elaboration

 

Examples of activities reviewed include the following:
  • Analyzing process performance data to determine the organization’s ability to meet identified business objectives
  • Selecting improvements using quantitative analysis
  • Deploying improvements
  • Measuring effectiveness of the deployed improvements using statistical and other quantitative techniques

 

Examples of work products reviewed include the following:
  • Improvement proposals
  • Deployment plans
  • Revised improvement measures, objectives, priorities, and deployment plans
  • Updated process documentation and training material


OPP Elaboration

 

Examples of activities reviewed include the following:
  • Establishing process performance baselines and models

 

Examples of work products reviewed include the following:
  • Process performance baselines
  • Organization’s quality and process performance objectives
  • Definitions of the selected measures of process performance


OT Elaboration

 

Examples of activities reviewed include the following:
  • Identifying training needs and making training available
  • Providing necessary training

 

Examples of work products reviewed include the following:
  • Organizational training tactical plan
  • Training materials and supporting artifacts
  • Instructor evaluation forms


PPQA Elaboration

 

Examples of activities reviewed include the following:
  • Objectively evaluating processes and work products
  • Tracking and communicating noncompliance issues

 

Examples of work products reviewed include the following:
  • Noncompliance reports
  • Evaluation logs and reports


QWM Elaboration

 

Examples of activities reviewed include the following:
  • Quantitatively managing the work using quality and process performance objectives
  • Managing selected subprocesses within the defined process for the work

 

Examples of work products reviewed include the following:
  • Compositions of the defined process for the work
  • Operational definitions of the measures
  • Process performance analyses reports
  • Collected measurements


REQM Elaboration

 

Examples of activities reviewed include the following:
  • Managing requirements
  • Ensuring alignment among work plans, work products, and requirements

 

Examples of work products reviewed include the following:
  • Requirements
  • Requirements traceability matrix


RSKM Elaboration

 

Examples of activities reviewed include the following:
  • Establishing and maintaining a risk management strategy
  • Identifying and analyzing risks
  • Mitigating risks

 

Examples of work products reviewed include the following:
  • Risk management strategy
  • Risk mitigation plans


SAM Elaboration

 

Examples of activities reviewed include the following:
  • Establishing and maintaining supplier agreements
  • Satisfying supplier agreements

 

Examples of work products reviewed include the following:
  • Plan for supplier agreement management
  • Supplier agreements

SCON Elaboration

 

Examples of activities reviewed include the following:
  • Establishing the service continuity plan
  • Conducting training in the service continuity plan
  • Verifying and validating the service continuity plan

 

Examples of work products reviewed include the following:
  • Service continuity plan
  • Training materials
  • Verification and validation methods, procedures, and criteria


SD Elaboration

 

Examples of activities reviewed include the following:
  • Establishing service agreements
  • Processing service request
  • Maintaining the service system

 

Examples of work products reviewed include the following:
  • Service agreements
  • Service delivery approach


 

SSD Addition

SSD Elaboration

 

Examples of activities reviewed include the following:
  • Collecting stakeholder needs
  • Formulating and analyzing service, service system, and component requirements
  • Selecting service system solutions
  • Developing service system and service system component designs
  • Ensuring interface compatibility
  • Implementing service system designs
  • Integrating and assembling service system components
  • Verifying and validating service systems
  • Performing peer reviews


 

Examples of work products reviewed include the following:
  • Service, service system, and component requirements
  • Interface requirements
  • Service system architecture
  • Service system, service system component, and interface designs
  • Criteria for design and service system component reuse
  • Skill specifications and staffing solutions
  • Implemented designs (e.g., operating procedures, fabricated consumable components)
  • Integrated service system component evaluations
  • Service system component integration strategy
  • Integration procedures and criteria
  • Verification and validation procedures and criteria
  • Verification and validation reports
  • Peer review training material
  • Peer review data
  • User, installation, delivery, incident management, and maintenance documentation


SST Elaboration

 

Examples of activities reviewed include the following:
  • Transition planning
  • Transition training
  • Deployment activities, including validation and assessment

 

Examples of work products reviewed include the following:
  • Service system transition plan
  • Installation records
  • Post-deployment review report



STSM Elaboration



 

Establishing organizational standard services is an example of an activity to be reviewed.


 

Examples of work products reviewed include the following:
  • Organization’s set of standard services
  • Descriptions of standard services
  • Descriptions of service levels
  • Tailoring guidelines for the organization’s set of standard services


WMC Elaboration

 

Examples of activities reviewed include the following:
  • Monitoring work progress and performance against the work plan
  • Managing corrective actions to closure

 

Examples of work products reviewed include the following:
  • Records of work progress and performance
  • Project review results


WP Elaboration

 

Examples of activities reviewed include the following:
  • Establishing estimates
  • Developing the work plan
  • Obtaining commitments to the work plan

 

Examples of work products reviewed include the following:
  • Work breakdown structure
  • Work plan
  • Data management plan
  • Stakeholder involvement plan