Plan transition to operations and support.
Planning for transition should be considered part of initial planning for the project.
Transition and support plans include the approach for introducing and maintaining readiness, sustainment, and the operational capability of the products delivered by the supplier. Plans for transition to operations and support include assignment of responsibility for transition to operations and support of the product, as well as all activities needed to manage the transition and to support the product in its intended environment (e.g., definition of transition readiness criteria agreed to by relevant stakeholders). These plans can include reasonable accommodations for potential risks and for the evolution of acquired products and their eventual removal from operational use.
- Processes and procedures for the transition to operations and support
- Evaluation methods and acceptance criteria for ensuring the transition of the product to operations and support
- Readiness criteria for the product
- Readiness criteria for the operations organization
- Readiness criteria for the product support organization
- Expectations for supplier execution of the transition
- Warranty expectations for the acquired product
- Identification of the maintenance organization
- Transition of intellectual property or other acquirer assets to the acquirer’s designated repository
- Resolution steps if any problems are encountered
If support is to be provided by an organization different from the supplier, a sufficient overlap period should be included in the plan.
Example Work Products
- Transition to operations and support plans
- Determine the transition scope and objectives.
- Determine transition requirements and criteria.
- Determine transition responsibilities and resources to include post-transition support enhancements and lifecycle considerations.
- Determine configuration management needs of the transition.
- Determine training needs for operations and support.