Description

This figure shows process areas associated with the management of services at the project level. Most of the process areas shown in this diagram are in the Project Management process area category, with the exception of Service Delivery. The reason that this diagram refers to “service management” rather than “project management” is that the Service Delivery process area contributes both to Project Management as well as to Service Establishment and Delivery, but can only be part of a single process area category in a CMMI model. Since Service Delivery is formally categorized in the Service Establishment and Delivery process area category, its inclusion in this figure means that project management is not a sufficiently broad description for what is shown. Requirements Management (REQM) (CMMI-SVC)Service Delivery (SD) (CMMI-SVC)Work Monitoring and Control (WMC) (CMMI-SVC)Service Continuity (SCON) (CMMI-SVC)Capacity and Availability Management (CAM) (CMMI-SVC)Work Planning (WP) (CMMI-SVC)There is no text description available, yet

Contains

Service Continuity (SCON) (CMMI-SVC)
The purpose of Service Continuity (SCON) is to establish and maintain plans to ensure continuity of services during and …
Capacity and Availability Management (CAM) (CMMI-SVC)
The purpose of Capacity and Availability Management (CAM) (CMMI-SVC) is to ensure effective service system performance a…
Work Planning (WP) (CMMI-SVC)
The purpose of Work Planning (WP) is to establish and maintain plans that define work activities.
Work Monitoring and Control (WMC) (CMMI-SVC)
The purpose of Work Monitoring and Control (WMC) is to provide an understanding of the ongoing work so that appropriate …
Supplier Agreement Management (SAM) (CMMI-SVC)
The purpose of Supplier Agreement Management (SAM) is to manage the acquisition of products and services from suppliers.
Integrated Work Management (IWM) (CMMI-SVC)
The purpose of Integrated Work Management (IWM) (CMMI-SVC) is to establish and manage the work and the involvement of re…
Risk Management (RSKM) (CMMI-SVC)
The purpose of Risk Management (RSKM) is to identify potential problems before they occur so that risk handling activiti…
Quantitative Work Management (QWM) (CMMI-SVC)
The purpose of Quantitative Work Management (QWM) is to quantitatively manage the work to achieve the established qualit…
Requirements Management (REQM) (CMMI-SVC)
The purpose of Requirements Management (REQM) is to manage requirements of products and product components and to ensure…