A product that is intangible and non-storable. (See also “product,” “customer,” and “work product.”)

Services are delivered through the use of service systems that have been designed to satisfy service requirements. (See also “service system.”)

Many service providers deliver combinations of services and goods. A single service system can deliver both types of products. For example, a training organization can deliver training materials along with its training services.

Services may be delivered through combinations of manual and automated processes.

This term has a special meaning in the CMMI Product Suite besides its common standard English meaning.

Is included in

The glossary defines the basic terms used in CMMI models.