Preparation for incident resolution and prevention is conducted.


Establish and maintain an approach for ensuring timely and effective resolution and prevention of incidents to ensure the terms of the service agreement are met.


IRP.SP 1.1 Establish an Approach to Incident Resolution and Prevention
Establish and maintain an approach to incident resolution and prevention.
IRP.SP 1.2 Establish an Incident Management System
Establish and maintain an incident management system for processing and tracking incident information.