Summary

Establish and maintain work environment standards.

Description

Work environment standards allow the organization and work groups to benefit from common tools, training, and maintenance, as well as cost savings from volume purchases. Work environment standards address the needs of all stakeholders and consider productivity, cost, availability, security, and workplace health, safety, and ergonomic factors. Work environment standards can include guidelines for tailoring and the use of waivers that allow adaptation of the work environment to meet work group needs.

 

Examples of work environment standards include the following:
  • Procedures for the operation, safety, and security of the customer work environment in which the service provider works
  • Procedures for the operation, safety, and security of the work environment
  • Standard workstation hardware and software
  • Standard application software and tailoring guidelines for it
  • Standard production and calibration equipment
  • Process for requesting and approving tailoring or waivers


Example Work Products



  1. Work environment standards


Subpractices



  1. Evaluate commercially available work environment standards appropriate for the organization.
  2. Adopt existing work environment standards and develop new ones to fill gaps based on the organization’s process needs and objectives.