Summary

Determine which training needs are the responsibility of the organization and which are left to the individual work group or support group.

Description

Refer to the Work Planning (WP) (CMMI-SVC) process area for more information about planning needed knowledge and skills.


In addition to strategic training needs, organizational training addresses training requirements that are common across work groups and support groups. Work groups and support groups have the primary responsibility for identifying and addressing their training needs. The organization’s training staff is responsible for addressing only common cross-work group and support group training needs (e.g., training in work environments common to multiple work groups). In some cases, however, the organization’s training staff may address additional training needs of work groups and support groups, as negotiated with them, in the context of the training resources available and the organization’s training priorities.

Example Work Products



  1. Common work group and support group training needs
  2. Training commitments


Subpractices



1. Analyze the training needs identified by work groups and support groups.

Analysis of work group and support group needs is intended to identify common training needs that can be most efficiently addressed organization wide. These needs analysis activities are used to anticipate future training needs that are first visible at the work group and support group level.



2. Negotiate with work groups and support groups on how their training needs will be satisfied.

The support provided by the organization’s training staff depends on the training resources available and the organization’s training priorities.

 

Examples of training appropriately performed by the work group or support group include the following:
  • Training in the application or service domain of the work activity
  • Training in the unique tools and methods used by the work group or support group
  • Training in safety, security, and human factors



3. Document commitments for providing training support to work groups and support groups.