This figure shows process areas associated with the management of services at the work group level. Most of the process areas shown in this diagram are in the Project and Work Management process area category, with the exception of Service Delivery. The reason that this diagram refers to “service management” rather than “work management” is that the Service Delivery process area contributes both to Project and Work Management as well as to Service Establishment and Delivery, but can only be part of a single process area category in a CMMI model. The name “service management” better expresses the overall scope of the figure rather than the name of a single process area category.

Strategic Service Management (STSM) (CMMI-SVC)Incident Resolution and Prevention (IRP) (CMMI-SVC)Service Delivery (SD) (CMMI-SVC)Service System Transition (SST) (CMMI-SVC)Service System Development (SSD) (CMMI-SVC)There is no text description available, yet


Incident Resolution and Prevention (IRP) (CMMI-SVC)
The purpose of Incident Resolution and Prevention (IRP) (CMMI-SVC) is to ensure timely and effective resolution of servi…
Service Delivery (SD) (CMMI-SVC)
The purpose of Service Delivery (SD) (CMMI-SVC) is to deliver services in accordance with service agreements.
Service System Development (SSD) (CMMI-SVC)
The purpose of Service System Development (SSD) (CMMI-SVC) is to analyze, design, develop, integrate, verify, and valida…
Service System Transition (SST) (CMMI-SVC)
The purpose of Service System Transition (SST) (CMMI-SVC) is to deploy new or significantly changed service system compo…
Strategic Service Management (STSM) (CMMI-SVC)
The purpose of Strategic Service Management (STSM) (CMMI-SVC) is to establish and maintain standard services in concert …