Summary

Manage corrective actions to closure.

Description

Example Work Products



  1. Corrective action results


Subpractices



1. Monitor corrective actions for their completion.



Refer to the Incident Resolution and Prevention (IRP) (CMMI-SVC) process area for more information about monitoring the status of incidents to closure.



2. Analyze results of corrective actions to determine the effectiveness of the corrective actions.

3. Determine and document appropriate actions to correct deviations from planned results from performing corrective actions.

Lessons learned as a result of taking corrective action can be inputs to planning and risk management processes.