Summary

Ensure that the supplier agreement is satisfied before accepting the acquired product.

Description

An acceptance process involving appropriate activities, such as acceptance reviews, tests, and configuration audits, should be completed before accepting the product as defined in the supplier agreement.

When acquiring a service that will be delivered directly to the service provider’s customer or end user, this practice can be implemented before, during, or after delivery of the service to the customer or end user. Potentially you can implement this specific practice more than once.

Example Work Products



  1. Acceptance procedures
  2. Acceptance reviews or test results
  3. Discrepancy reports or corrective action plans


Subpractices



1. Define the acceptance procedures.

2. Review and obtain agreement from relevant stakeholders on the acceptance procedures before the acceptance review or test.

3. Verify that the acquired products satisfy their requirements.

 

Examples of verifying that an acquired service satisfies its requirements include the following:
  • Piloting the service and comparing the results against its service level agreement or operating level agreement
  • Inspecting the supplier’s service system to verify that it meets its requirements
  • Monitoring the supplier’s delivery (or deliveries) of the service to the customer against the requirements in the supplier agreement


 

SSD Addition
Refer to the Service System Development process area for more information about verifying and validating service systems.



4. Confirm that the nontechnical commitments associated with the acquired products are satisfied.

This confirmation can include confirming that the appropriate license, warranty, ownership, use, and support or maintenance agreements are in place and that all supporting materials are received.



5. Document the results of the acceptance review or test.

 

Examples of documenting the results of an acceptance review of a service include the following:
  • A report assessing the results of piloting the service
  • A report evaluating the results of inspecting the supplier’s service system
  • A completed checklist recording the results of monitoring the supplier’s delivery (or deliveries) of the service to the customer



6. Establish an action plan and obtain supplier agreement to take action to correct acquired products that do not pass their acceptance review or test.

7. Track action items to closure.

Refer to the Work Monitoring and Control (WMC) (CMMI-SVC) process area for more information about managing corrective action to closure.