The essential functions and resources on which services depend are identified and documented.
The first step in service continuity planning is to identify and prioritize essential services so that a plan can be created that enables these services to be provided during an emergency.
The second step is to identify and document the functions and resources on which these services depend. Essential functions can include manual processes, automated processes, end-user activities, and service delivery activities themselves whether prescheduled or a result of on-the-fly service request management.
Identified and prioritized services, functions, and resources are effectively the requirements for service continuity and can be managed as such.
- SCON.SP 1.1 Identify and Prioritize Essential Functions
- Identify and prioritize the essential functions that must be performed to ensure service continuity.
- SCON.SP 1.2 Identify and Prioritize Essential Resources
- Identify and prioritize the essential resources required to ensure service continuity