Manage the work using the work plan, other plans that affect the work, and the defined process for the work.
Example Work Products
- Work products created by performing the defined process for the work
- Collected measures (i.e., actuals) and status records or reports
- Revised requirements, plans, and commitments
- Integrated plans
1. Implement the defined process using the organization’s process asset library.
- Incorporating artifacts from the organization’s process asset library into the work group as appropriate
- Using lessons learned from the organization’s process asset library to manage the work
2. Monitor and control the work activities and work products using the defined process for the work, work plan, and other plans that affect the work.
- Using the defined entry and exit criteria to authorize the initiation and determine the completion of tasks
- Monitoring activities that could significantly affect actual values of the work planning parameters
- Tracking work planning parameters using measurable thresholds that will trigger investigation and appropriate actions
- Monitoring work group interface risks
- Managing external and internal commitments based on plans for tasks and work products of the defined process for the work
An understanding of the relationships among tasks and work products of the defined process for the work and of the roles to be performed by relevant stakeholders, along with well-defined control mechanisms (e.g., peer reviews), achieves better visibility into performance and better control of the work.
3. Obtain and analyze selected measurements to manage the work and support organization needs.
4. Periodically review and align the service performance with current and anticipated needs, objectives, and requirements of the organization, customer, and end users as appropriate.
This review includes alignment with organizational process needs and objectives.
- Changing the schedule with appropriate adjustments to other planning parameters and work risks
- Changing requirements or commitments in response to a change in market opportunities or customer and end-user needs
- Terminating the work
5. Address causes of selected issues that can affect work objectives.
Issues that require corrective action are determined and analyzed as in the Analyze Issues and Take Corrective Actions specific practices of the Work Monitoring and Control process area. As appropriate, the workgroup may periodically review issues previously encountered on other work or in earlier phases of the work, and conduct causal analysis of selected issues to determine how to prevent recurrence for issues which can significantly affect work objectives. Process changes implemented as a result of causal analysis activities should be evaluated for effectiveness to ensure that the process change has prevented recurrence and improved performance