The purpose of Measurement and Analysis (MA) (CMMI-SVC) is to develop and sustain a measurement capability used to support management information needs.
The Measurement and Analysis process area involves the following activities:
- Specifying objectives of measurement and analysis so that they are aligned with identified information needs and work, organizational, or business objectives
- Specifying measures, analysis techniques, and mechanisms for data collection, data storage, reporting, and feedback
- Implementing the analysis techniques and mechanisms for data collection, data reporting, and feedback
- Providing objective results that can be used in making informed decisions and taking appropriate corrective action
The integration of measurement and analysis activities into the processes of the work supports the following:
- Objective planning and estimating
- Tracking actual progress and performance against established plans and objectives
- Identifying and resolving process related issues
- Providing a basis for incorporating measurement into additional processes in the future
The staff required to implement a measurement capability may or may not be employed in a separate organization-wide program. Measurement capability may be integrated into individual work groups or other organizational functions (e.g., quality assurance).
The initial focus for measurement activities is at the work group level. However, a measurement capability can prove useful for addressing organization- and enterprise-wide information needs. To support this capability, measurement activities should support information needs at multiple levels, including the business, organizational unit, and work group to minimize re-work as the organization matures.
Work groups can store work-specific data and results in a work-specific repository, but when data are to be used widely or are to be analyzed in support of determining data trends or benchmarks, data may reside in the organization’s measurement repository.
Measurement and analysis of product components provided by suppliers is essential for effective management of the quality and costs of the work. It is possible, with careful management of supplier agreements, to provide insight into data that support supplier performance analysis.
Measurement objectives are derived from information needs that come from work, organizational, or business objectives. In this process area, when the term “objectives” is used without the “measurement” qualifier, it indicates either work, organizational, or business objectives.
SSD AdditionRefer to the Service System Development (SSD) (CMMI-SVC) process area for more information about developing and analyzing stakeholder requirements.
Refer to the Configuration Management (CM) (CMMI-SVC) process area for more information about establishing and maintaining the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.
Refer to the Organizational Process Definition (OPD) (CMMI-SVC) process area for more information about establishing the organization’s measurement repository.
Refer to the Quantitative Work Management (QWM) (CMMI-SVC) process area for more information about quantitatively manage the work to achieve the established quality and process performance objectives for the work.
Refer to the Service Delivery (SD) (CMMI-SVC) process area for more information about monitoring work planning parameters.
Refer to the Work Planning (WP) (CMMI-SVC) process area for more information about establishing estimates.