Summary

Services are delivered in accordance with service agreements.

Description

Services are delivered continuously and in response to service requests in accordance with service agreements. This delivery is accomplished through operation of the service system, which is kept in operation or returned to operation as needed in spite of the occurrence of service incidents. The service system is also subject to varying needs for maintenance.

References

Refer to the Incident Resolution and Prevention (IRP) (CMMI-SVC) process area for more information about identifying, controlling, and addressing incidents.

Contains

SD.SP 3.1 Receive and Process Service Requests
Receive and process service requests in accordance with service agreements.
SD.SP 3.2 Operate the Service System
Operate the service system to deliver services in accordance with service agreements.
SD.SP 3.3 Maintain the Service System
Maintain the service system to ensure the continuation of service delivery.