Prioritize and Say No Properly – A First-Hand Report

In one of our last articles, we went into more detail about the success story of our service team. Today, we’d like to give you some insights into some of the team’s learnings: With growing task areas, the team had to learn what it means to prioritize and say no.

In addition to the daily work, the team had all kinds of other tasks to take care of. Plus, there were requests from employees and customers – tasks and requests that could not be scheduled in this way. The sheer volume of these unplannable things soon meant that the team could not keep up with the daily work.

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