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Katharina is also a trainer for change management trainings and she is led into her latest challenge by a former training participant. ____ Scene 1: The order clarification Katharina was sitting at her desk when her phone rang. She recognized the customer's number and picked up immediately.

The best way to do this is to hire a consultant who first conducts interviews, then locks himself in with the “top management” to announce after long days (and high bills) that everything has to change, but that fortunately there is now a plan for it. Do not under any circumstances formulate a reason for the change. Under no circumstances should a reason for the change be formulated.